Privacy Policy

Last Updated: June 2026

Water Doctor of Washington, Inc. ("Water Doctor of Washington," "WDW," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, request services, purchase products, enroll in memberships, communicate with us, or otherwise interact with our company.

Information We Collect

We may collect personal information including, but not limited to:

• Name
• Address
• Mailing address
• Phone number
• Mobile phone number
• Email address
• Billing information
• Payment information
• Service history
• Product purchase history
• Membership and subscription information
• Appointment information
• Customer communications
• Survey responses
• Review responses
• Website activity information
• IP address
• Browser information
• Device information
• Location information voluntarily provided by you
• Audio recordings of phone calls where permitted by law
• Any information voluntarily submitted through forms, surveys, reviews, emails, text messages, or customer service interactions

How We Collect Information

We may collect information through:

• Website forms
• Appointment requests
• Service requests
• Membership enrollment forms
• Customer account creation
• Telephone calls
• Text messages
• Email communications
• Customer surveys
• Review requests
• Product purchases
• In-person interactions
• ServiceTitan and related business software platforms
• Third-party lead providers
• Advertising platforms
• Social media interactions
• Cookies and similar technologies
• Verbal consent provided during customer interactions
• Service agreements and work orders

SMS Consent Collection

We may collect consent to receive text messages through:

• Website forms
• Service requests
• Appointment scheduling
• Membership enrollment
• Customer account creation
• Service agreements
• Customer surveys
• Verbal customer authorization
• Existing customer relationships
• Other direct interactions with Water Doctor of Washington

How We Use Information

We may use collected information to:

• Schedule appointments
• Deliver products and services
• Process payments
• Manage customer accounts
• Provide customer support
• Send appointment reminders
• Send appointment confirmations
• Send technician arrival notifications
• Send service updates
• Send billing notices
• Send membership communications
• Send customer satisfaction surveys
• Request reviews and customer feedback
• Improve products and services
• Conduct quality assurance
• Analyze business performance
• Respond to inquiries
• Communicate regarding existing services
• Detect and prevent fraud
• Maintain business records
• Comply with legal obligations
• Conduct marketing activities where permitted by law

Text Messaging and Mobile Communications

By providing your mobile phone number and consenting to receive text messages, you authorize Water Doctor of Washington to send informational and service-related text messages using automated technology where permitted by law.

Text messages may include:

• Appointment confirmations
• Appointment reminders
• Technician arrival notifications
• Service updates
• Billing notifications
• Membership communications
• Customer support communications
• Customer satisfaction surveys
• Review requests
• Service follow-up communications
• Business-related communications regarding your relationship with Water Doctor of Washington

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of future text messages. Reply HELP for assistance. Consent to receive text messages is not required as a condition of purchasing goods or services. Opting out of text messaging may limit our ability to provide certain service updates or appointment notifications.

Mobile Information Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties except:

• Service providers necessary to deliver messaging services
• Software platforms assisting in customer communications
• Legal authorities when required by law
• Other circumstances permitted by applicable law

Sharing of Information

We may share information with trusted service providers who assist us in operating our business, including:

• Payment processors
• Software providers
• Scheduling providers
• Communication providers
• Marketing providers
• Customer relationship management providers
• Membership management providers
• Website hosting providers
• Business partners assisting with service delivery
• Legal, accounting, and professional advisors

We do not sell personal information to third parties.

Cookies and Tracking Technologies

Our website may use cookies, analytics tools, pixels, and similar technologies to:

• Improve website performance
• Analyze website traffic
• Understand visitor behavior
• Improve user experience
• Measure advertising effectiveness
• Customize content and marketing efforts

You may control certain cookie settings through your browser.

Data Security

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain information for as long as reasonably necessary to:

• Provide products and services
• Maintain customer records
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements
• Protect business interests

Your Rights

Depending on applicable law, you may have rights to:

• Access personal information
• Correct inaccurate information
• Request deletion of information
• Opt out of certain communications
• Request information regarding how your information is used
• Exercise additional privacy rights available under applicable law

Children's Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security practices, or content of third-party websites.

Changes to This Policy

We may update this Privacy Policy periodically. Changes become effective upon posting to our website.

Continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact Information

Water Doctor of Washington

2556 Jackson Highway
Chehalis, WA 98532

Phone: (360) 748-6393

Website: www.waterdoctorofwashington.com

If you have questions regarding this Privacy Policy,

please contact us using the information above.