Terms of Service

Last Updated: June 2026

These Terms and Conditions govern your use of the Water Doctor of Washington website, services, products, memberships, customer communications, and text messaging programs.

By using our website, requesting service, purchasing products, enrolling in memberships, or communicating with Water Doctor of Washington, you agree to these Terms and Conditions.

Services

Water Doctor of Washington provides water treatment products and services, bottled water delivery, plumbing services, maintenance programs, memberships, rentals, and related services.

Availability of services may vary by location, service territory, staffing availability, weather conditions, product availability, and other operational factors.

Communications Consent

By providing your contact information, including your mobile phone number, you authorize Water Doctor of Washington to contact you regarding:

• Service appointments
• Appointment reminders
• Scheduling updates
• Service notifications
• Technician arrival updates
• Customer support
• Billing matters
• Membership communications
• Service follow-up
• Customer satisfaction requests
• Review requests
• Other business-related communications

Communication methods may include:

• Phone calls
• Text messages
• Email
• Automated messaging systems
• Artificial intelligence-assisted communication systems

Electronic Communications

By communicating with Water Doctor of Washington electronically, including through email, text message, website forms, or other digital methods, you consent to receive electronic communications from us.

You agree that electronic communications satisfy any legal requirement that such communications be in writing.

SMS Terms of Service

By opting in to receive SMS messages from Water Doctor of Washington, you agree to receive informational and service-related text messages regarding your relationship with our company.

Messages may include:

• Appointment confirmations
• Appointment reminders
• Technician arrival notifications
• Service updates
• Billing notifications
• Membership communications
• Customer support communications
• Customer satisfaction surveys
• Review requests
• Service follow-up communications
• Other business-related communications

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for assistance. Consent is not a condition of purchase.

Participation in our SMS program is voluntary.

Supported carriers are not liable for delayed or undelivered messages.

Message delivery is subject to effective transmission by your wireless carrier and is not guaranteed.

Wireless carriers may charge message and data rates according to your mobile service plan.

We reserve the right to modify, suspend, or discontinue messaging programs at any time.

Information collected through SMS communications is subject to our Privacy Policy. Please review our Privacy Policy for additional information regarding how we collect, use, and protect your information.

Customer Responsibilities

Customers are responsible for:

• Providing accurate information
• Maintaining current contact information
• Ensuring safe access to service locations
• Complying with payment obligations
• Maintaining equipment according to manufacturer recommendations
• Following reasonable operating and maintenance instructions
• Promptly reporting service concerns or equipment issues

Payments

Payment terms may vary depending on the products and services provided.

Late fees, finance charges, collection costs, returned payment fees, attorney fees, and other charges may apply as permitted by law and applicable agreements.

Failure to maintain payment obligations may result in suspension of services, cancellation of memberships, collection activity, or other remedies permitted by law.

Memberships and Recurring Services

Memberships, recurring services, maintenance programs, rentals, and subscription services may be governed by additional agreements, disclosures, or program-specific terms.

Membership benefits, pricing, service schedules, and program details are subject to change as permitted by applicable agreements.

Cancellation policies may vary depending on the specific program.

Website Use

Users agree not to:

• Violate applicable laws
• Attempt unauthorized access to systems or data
• Interfere with website operations
• Submit false information
• Engage in fraudulent activities
• Upload malicious software or code
• Use the website in a manner that may impair functionality or security

Intellectual Property

All content on this website, including text, graphics, logos, images, videos, documents, software, and other materials, remains the property of Water Doctor of Washington or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission except as otherwise permitted by law.

Warranties and Service Limitations

Except where expressly provided in writing, Water Doctor of Washington makes no warranties, express or implied, regarding products, services, website functionality, communications, or information provided through our systems.

Manufacturer warranties, where applicable, remain subject to the manufacturer's terms and conditions.

Limitation of Liability

To the fullest extent permitted by law, Water Doctor of Washington shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from:

• Use of our website
• Products or services provided
• Customer communications
• Text messaging programs
• Membership programs
• Delayed or interrupted service
• Third-party systems or providers

Our total liability shall not exceed the amount paid by the customer for the applicable service giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Water Doctor of Washington, its officers, directors, employees, agents, affiliates, contractors, successors, and representatives from claims, damages, liabilities, costs, and expenses arising out of:

• Your use of our website
• Your use of our services
• Your violation of these Terms and Conditions
• Your violation of applicable laws
• Information you provide to our company

Third-Party Services

Our website, communications, and business operations may utilize third-party software providers, payment processors, communication providers, analytics platforms, and other vendors.

We are not responsible for the policies, practices, or performance of third-party providers.

Dispute Resolution

Any dispute arising from the use of our website, products, services, memberships, communications, or these Terms and Conditions shall first be addressed through good-faith negotiations between the parties.

If a dispute cannot be resolved informally, either party may pursue remedies available under applicable law.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time.

Updated versions will be posted on our website and become effective upon posting.

Continued use of our website, services, products, memberships, or communications after updates constitutes acceptance of the revised Terms and Conditions.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Washington, without regard to conflict of law principles.

Contact Information

Water Doctor of Washington, Inc.

2556 Jackson Highway
Chehalis, WA 98532

Phone: (360) 748-6393

Website: www.waterdoctorofwashington.com

If you have questions regarding these Terms and Conditions, please contact us using the information above.